Refund Policy
How %APP_NAME% returns Credits for failed generations and reviews refund requests for Credit Pack payments.
Last updated
Scope
This policy covers refunds for Credit Pack purchases and for payments on subscriptions bought before subscriptions stopped being sold. The Image Splitter is free, so there is nothing to refund for it.
Automatic Credit Refunds
These happen without a request:
- Failed generations. If a generation fails, the Credits charged for it go back to your balance automatically.
- Prompt improvement. You are charged 1 Credit only when a suggestion is returned. A failed request costs nothing, and a repeated confirmed request is charged once.
Credits returned this way keep their original expiry date.
Refunds for Payments
You can ask for a refund of a Credit Pack or subscription payment. We review each request individually and consider, among other things:
- how many of the Credits from that payment are still unused;
- how long ago the payment was made;
- whether a problem on our side, such as a fault that stopped you from using the service, affected the purchase;
- the account's history, including previous refunds and any breach of our Terms of Service.
We may approve a full refund, approve a partial refund or decline the request. We generally cannot refund Credits that have already been spent on successful generations or prompt improvements, including because you did not like a result, or Credits that expired unused. Free, promotional or bonus Credits are not refundable.
Nothing in this policy limits any refund rights you have under the consumer protection laws that apply to you.
Subscriptions Bought Earlier
Cancelling a subscription stops future renewals. It does not by itself refund the current period. You can still request a refund for a subscription payment as described above.
How to Request a Refund
The fastest way is from your account: go to Account › Support, choose A refund, select the payment and briefly explain why. You can also email support@ximagesplitter.com with the email address on your account, the invoice number and the reason.
What Happens Next
- We reply by email and show the outcome under Your requests in Support.
- Approved refunds go back to the original payment method through Stripe or PayPal. How long they take to appear depends on your bank or PayPal.
- When a payment is refunded in full, the Credits it added that you haven't used yet are removed from your balance. A partial refund leaves your balance unchanged.
Changes to This Policy
We may update this policy. We will post the updated version on this page and revise the "Last updated" date. Changes apply to purchases made after they take effect.