Support

Contact the teamCopy link to this section

The standard channel to reach the operator is submitting a Support Request from your account:

1. Navigate to Account › Support.
2. Under What do you need?, select A question for general technical or account inquiries, or A refund to submit a Refund Request for a specific paid Invoice.
3. Detail the issue under Message and select Send request.

Responses are delivered via email and displayed under Your requests. A request remains Open until addressed, transitioning to Resolved or Declined. Refund Requests are detailed in Refunds.

If you can't sign in, email support@ximagesplitter.com from the address you use for your account.

Include the right detailsCopy link to this section

Problems are solved faster when the request says:

• what you did and what you expected;
• the Creation ID of an affected generation (select Copy Creation ID on the creation);
• the Invoice No of an affected payment, from Account › Billing;
• for API problems, the x-request-id header of the failing response.

Share ideas and report problems publiclyCopy link to this section

The feedback board is where you can suggest features and report bugs in public, vote on other people's ideas and comment. Reading it needs no account; posting and voting do. Posts are marked as they progress (such as Planned or In Progress), and planned work is collected on the roadmap. What has shipped is listed under Updates.

Use the feedback board for ideas that help everyone, and a support request for anything personal, such as a payment or an account problem.

Before you writeCopy link to this section

Many questions are answered in these docs: see Generation costs for failed generations, Payments for missing Credits and Local processing and privacy for the splitter.