Credits and Payments
Refunds
Automatic Credit refunds for failed generations, and how to request a refund for a payment.
Automatic Credit refunds
You don't need to ask for these:
- A failed generation returns its Credits to your balance automatically.
- A failed prompt improvement charges nothing.
Request a refund for a payment
Choose "A refund"
Under What do you need?, select A refund, then pick the payment. Only paid payments can be selected.
Explain and send
Write a short message with the reason and select Send request.
Our team reviews each request under the Refund Policy. Sending a request doesn't move money by itself.
Follow a refund
Your request appears under Your requests:
- The request: Open while we review it, then Resolved or Declined, with our response. We also reply by email.
- The money: None, Processing, Partially refunded, Refunded or Failed, as reported by the payment provider.
Approved refunds go back to the original payment method. How long they take to appear depends on your bank or PayPal.
Full refunds remove unused Credits
When a payment is refunded in full, the Credits it added that you haven't used yet are removed from your balance. A partial refund leaves your balance unchanged.